- Items returned within 7 days since your original order receipt is eligible for a refund if it has factory mistakes, such as the size, type, hair material, cap construction or color doesn't match the description, please feel free to contact us, our customer service will reply you as soon as possible.
- Items must be returned in its original style, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
- Please notice that if you wish to return partial or all parts of your order, you need to contact customer service firstly, and send the items back after their confirmation. Once the returned item is received and inspected well, your refund will be processed and automatically applied to your original payment account.
- Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
- After the return request has been agreed, the new items can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number after ship out.
Our Email: firstname.lastname@example.org