Return and Refund Policy
Every Valued customers, Lolly hair pursuit only and all the time is your satisfaction, you are satisfied with the products, our service and so on. So if there is anything you are not happy with before your next buy, please feel free to let us help you, we are professional and your personal service.
Here are the situations that may cause disputes:
Item not received:
Delivery on the way:
1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .
2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.
Unsuccessful delivery
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused
2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item.
Return/refund for no reasons
15 Days No Reason Return Available For Unused Items
--Lolly Hair Pay shipping back cost for Quality Problem
--Buyer pay the shipping back cost for Non-Quality Problem
--Exchange or Refund is Not Acceptable When the Hair Is Used
--Exchange or Refund Will Be Processed Within 2 Days After Receiving the Item
Kindly reminder:
If you want to return it Within 15 days, Please keep the item in original condition, items have been used or washed is not allowed to return any more.
Should I contact you before exchanging my hair weaves?
1.Yeah, we will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee which will be deducted from your payment.
2.Please write down your order number and other important information we give at the form on a sale card then send them back together. If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address: lollyhumanhair@gmail.com
Returning Shipping Address:
Recommend to return the product to our US Warehouse, this is the fastest process way.
Name：JIAN CHEN-HNPH004
Address：118 Allen Blvd Ste A,Farmingdale,NY
Zip code; 11735
Tel：7186666533
Return product to China
Contact Name: Lolly Customer Service
Address:7th Floor, Zhongaoxintian, Tianbao Road, Weidu District, Xuchang City, Henan Province, China
Phone:+86-17737678718
Note: Please kindly contact lollyhumanhair@gmail.com for Exchange or Refund Before Shipping the goods back, or it will not be guaranteed,thanks
FAQ
Can I return or exchange an open used set?
No. Human hair bundles or wigs are considered to be a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. Once your package arrives at our warehouse, it will be inspected to ensure the security seals haven't been tampered with. If we find the seals have been tampered with, you will not receive a refund or your opened item back. If you have any questions or concerns, please email our team lollyhumanhair@gmail.com.
How soon will I receive my refund?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Please allow 1-3 business days from receiving your order for the refund to be issued. As well, please note most financial institutions will take an average of 3-5 business days to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
Do i have to pay for the shipping of my return/exchange?
If you are returning your order, you will be responsible for your own return shipping costs. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.
Contact Info
Phone: +86 13137420077
WhatsApp : +86 13137420077
Email: Service@lollyhair.com
Address:7th Floor, Zhongaoxintian, Tianbao Road, Weidu District, Xuchang City, Henan Province, China
