Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lollyhair.com (the “Site”).
1. Information We Collect
When you interact with our website (https://lollyhair.com), we collect the following types of information:
1.1 Device Information
Automatically collected through cookies, log files, web beacons, and tracking technologies. This includes:
IP address, browser type, device identifiers, and operating system.
Usage data (e.g., pages visited, time spent, referral URLs).
1.2 Order Information
Provided during purchases: name, billing/shipping address, payment details (e.g., credit card numbers), email, and phone number.
1.3 Marketing Consent
Revised:
We collect your phone number and email address only with your consent to send transactional updates (e.g., order confirmations) and promotional offers. Abandoned cart reminders are triggered by cookies tracking your session activity.
2. How We Use Your Information
We process your data to:
Fulfill orders, process payments, and arrange shipping.
Communicate order updates, security alerts, and customer support.
Screen for fraud/risk and comply with legal obligations (e.g., tax reporting).
Improve site performance via analytics (e.g., Google Analytics).
Deliver personalized ads (e.g., via Facebook, Google Ads).
Send marketing materials (if consented).
3. SMS Marketing Communications
3.1 Purpose of SMS Communications
We may send you promotional and transactional SMS messages (e.g., order confirmations, cart reminders, limited-time offers) only with your explicit consent. These messages are intended to enhance your shopping experience by providing updates on your orders, exclusive discounts, and new product launches.
3.2 Consent and Data Use
By opting into SMS marketing, you agree to provide your phone number for this purpose.
We do not share, sell, or rent your phone number to third parties for their independent marketing purposes. SMS services are managed through trusted providers solely to deliver messages on our behalf.
3.3 Opting Out
To unsubscribe from SMS messages, reply “STOP” to any message. Upon opt-out, your number will be removed from our SMS list within [X] business days.
Standard message and data rates may apply.
4. Your Rights & Choices
4.1 Access, Correction, or Deletion
EU/UK residents: Request access, correction, or deletion of personal data by contacting service@lollyhair.com.
4.2 Marketing Opt-Out
Added clarity:
SMS: Reply “STOP” to opt out. Unsubscribed numbers are retained only for compliance records.
Email: Click “Unsubscribe” in any marketing email.
5. Third-Party Data Sharing Restrictions
New subsection:
We do not permit third parties to collect, retain, or use your personal information (e.g., phone numbers, email addresses) for their own marketing or commercial purposes. Data shared with service providers (e.g., SMS platforms, payment processors) is limited to fulfilling specific contractual obligations.
6. Data Retention
Order Information is retained for legal, tax, or operational needs unless deletion is requested.
7. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect minors’ data.
8. Policy Updates
We may revise this policy periodically. Changes take effect upon posting on our website.
9. Contact Us
For questions, data requests, or complaints:
Email: service@lollyhair.com
Website: https://lollyhair.com
