Shipping policy
SHIPPING & HANDLING
Free Express Shipping
Lolly Hair Website provides free international shipping (except for Remote Area Surcharge) for all hair products. But accessories with extra items like satin bonnet, elastic band, etc can not be shipped alone except with hair parcels.
Total Delivery Time
Total delivery time = processing time + shipping time.
Processing Time
Some of our hair' processing time is about 3-5 days. Processing time of specific items please refer to the custom time on the product page.
Expedited Shipping
We usually ship by DHL, FedEx or USPS with expedited shipping depending on your location; shipping time is about 3 - 7 business days. Some EU countries ship by GES, DPEX-Royal which takes about 7-12 business days.
If you need to specify the shipping carrier, pls leave a comment or contact customer service to do.
Po.Box & Military Base
PO. Boxes, Military addresses (APO, FPO) cannot be delivered. Please offer a physical address for your order.
Customs &Taxes
Customs duties in the recipient's country/region are the customer's responsibility.
Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.
If you have any questions, please contact our customer service. Please do not directly reject or return. Any charges incurred for rejection or return shall be by buyers.
Sign for Delivery
It is strongly recommended for you Sign For Delivery. We ship to the correct address you left for your order but we won't be responsible for the loss caused by your authorization to leave the parcel in front of the door, courtyard or any place else.
Pls contact us WITHIN ONE WEEK since the package shows delivered if you didn't receive it, the shipping company does not accept investigation requests for packages delivered over one week.
What is item processing time?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times.
Please Note:
Total Delivery Time = Processing Time + Shipping Time
Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of the year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
Additional Notes:
· Local logistics deliver on business days (Mon. - Fri.).
· Ensure your delivery address is accessible on workdays.
· Keep your phone on, as carriers may contact you.
· Some services may require a signature for delivery.
· If you waive the signature service, we will not be held responsible for any loss or damage to the package once it occurs.
